Day to day contract management support is available from the framework Help Desk. The Help Desk is open from 09:00 to 17:00 Monday to Friday excluding Bank Holidays and can be contacted either by phone or email as follows:
The friendly Help Desk staff will be on hand to answer your questions and assist you in any way they can. Specifically they can:
Provide advice and guidance upon the operation of the frameworkAddress any supplier specific questionsProvide general advice and guidance of a technical natureHelp address any unresolved maintenance and service issuesProvide basic advice and assistance in the drafting of specifications and undertaking further competitions
Device Fault calls should not be directed towards the Help Desk. Device fault calls should be directed to the appropriate supplier device fault reporting service. Unresolved fault queries can be escalated through the Help Desk.
In addition to the Help Desk, additional account management support is provided by the appropriate supplier Regional Account Manager. Regional Account Managers are detailed in Appendix B of the User Guide and they can be contacted with regards to any matter concerning the supply (including order, delivery and implementation) and operation of the devices/print service.